Last updated: 01/05/2026

This Returns & Refunds Policy applies to purchases made through https://divaglow.co.uk.

This policy does not affect your statutory rights.

1. Who we are

Brand name: divaglow
Company name: DIVA BEAUTY STUDIO LTD
Company number: 14729458
Registered address: 17 Lesford Road, Reading, England, RG1 6DX
Registered in: England and Wales
Website: https://divaglow.co.uk

For returns or refund questions, please contact us at:

2. Cancelling an online order

If you buy from us online, you have the right to cancel your order within 14 days from the day you receive your goods, unless an exclusion applies.

To cancel your order, you must contact us within this 14-day period.

Please email us at info@divaglow.co.uk or submit a contact form on https://divaglow.co.uk/contact/ with:

  • Your full name
  • Order number
  • Email address used for the order
  • The item or items you want to return

You then have 14 days from the date you tell us you want to cancel to return the goods to us.

3. Items that cannot be returned

For hygiene and safety reasons, we cannot accept returns for:

  • Products that have been opened
  • Products where the hygiene seal has been removed or broken
  • Products that have been used or tested
  • Products that are not in a resalable condition
  • Personalised or custom-made items, if applicable

This does not apply if the item is faulty, damaged or not as described.

4. Condition of returned items

Returned items must be:

  • Unused
  • Unopened
  • In their original packaging
  • In a resalable condition
  • Returned with any accessories, free gifts or samples included with the order, where applicable

We may reduce your refund if the value of the goods has been reduced because you handled them more than necessary.

5. Return postage

Unless the item is faulty, damaged or not as described, you are responsible for the cost of returning the item to us.

We recommend using a tracked postal service, as you are responsible for the goods until they reach us.

Please return items to:

DIVA BEAUTY STUDIO LTD
17 Lesford Road
Reading
England
RG1 6DX

6. Refunds

Once we receive your returned item, we will inspect it and process your refund if it meets the conditions in this policy.

Refunds will be made to the original payment method.

We will refund the standard delivery cost you paid, if applicable. We do not have to refund any extra delivery cost if you chose a more expensive delivery option than our standard delivery service.

We may withhold the refund until we have received the goods back or until you provide proof that you have returned them.

7. Faulty, damaged or incorrect items

If your item is faulty, damaged or incorrect, please contact us as soon as possible at info@divaglow.co.uk or submit a contact form on https://divaglow.co.uk/contact/.

Please include:

  • Your order number
  • A description of the issue
  • Photos of the damaged, faulty or incorrect item, where possible

If the item is faulty, damaged or not as described, we will offer a remedy in line with your statutory rights. This may include a refund, replacement or other appropriate solution.

8. Products damaged in delivery

If your order arrives damaged, please contact us as soon as possible and include photos of:

  • The damaged product
  • The packaging
  • The delivery label

This helps us investigate the issue with the delivery provider.

9. Sale items

Sale items can be returned in the same way as full-price items, unless an exclusion applies.

10. Exchanges

We do not currently offer exchanges.

If you want a different item, please return the original item in line with this policy and place a new order.

11. How long refunds take

Once approved, refunds are usually processed within 14 days. Your bank or payment provider may take additional time to make the funds available.

12. Contact us

For returns and refunds, contact:

DIVA BEAUTY STUDIO LTD
17 Lesford Road
Reading
England
RG1 6DX

Email: info@divaglow.co.uk